{"id":45550,"date":"2024-03-11T12:08:38","date_gmt":"2024-03-11T12:08:38","guid":{"rendered":"https:\/\/www.sense.org.uk\/?page_id=45550"},"modified":"2024-06-14T15:22:12","modified_gmt":"2024-06-14T14:22:12","slug":"complaints-about-a-service","status":"publish","type":"page","link":"https:\/\/www.sense.org.uk\/contact-us\/our-complaints-policy\/complaints-about-a-service\/","title":{"rendered":"Complaints about a service"},"content":{"rendered":"\n<p>We are interested in all feedback, positive and negative, as it can all help to improve our service. If we&#8217;re doing something well, we want to build on that. If we&#8217;re doing something wrong, we want to put it right.<\/p>\n\n\n\n<p>If you&#8217;d like to make a complaint, often the quickest and most effective way of resolving an issue is to raise it directly with the service or manager involved. However, if this is not possible or your preferred option please fill in the form below and we will deal with it as soon as possible.<\/p>\n\n\n\n<p>Please be assured that your complaints will be treated confidentially.<\/p>\n\n\n\n<ul class=\"is-style-secondary-bullets wp-block-list\">\n<li>If you would like to make a complaint about fundraising or donations, please use our&nbsp;separate&nbsp;<a href=\"https:\/\/www.sense.org.uk\/contact-us\/our-complaints-policy\/fundraising-complaints\/\">fundraising complaints form<\/a>.<\/li>\n\n\n\n<li>If you would like to make a complaint about a Sense shop, please use our&nbsp;separate <a href=\"https:\/\/www.sense.org.uk\/contact-us\/our-complaints-policy\/complaints-about-a-service-or-shop\/\">shop complaint form<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.sense.org.uk\/contact-us\/our-complaints-policy\/\">Read our complaints policy<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Make a complaint about a service<\/h2>\n\n\n\n<p>There are two ways you can make a complaint. <br>You can call our team on <strong>0800 731 9008.<\/strong><br>Alternatively, you can fill in the form on this page and one of our team will respond as soon as possible.<\/p>\n\n\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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large\"><\/div><\/body><\/html>\n<\/div><div id=\"field_111_4\" class=\"gfield gfield--type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<?xml encoding=\"utf-8\" ?><html><body><label class=\"gfield_label gform-field-label\" for=\"input_111_4\">Complaint<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class=\"ginput_container ginput_container_textarea\"><textarea name=\"input_4\" id=\"input_111_4\" aria-describedby=\"gfield_description_111_4\" aria-required=\"true\" aria-invalid=\"false\" rows=\"10\" cols=\"50\" class=\"required  textarea large\"><\/textarea><\/div><div class=\"gfield_description\" id=\"gfield_description_111_4\">Please detail your complaint and 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