{"id":1956,"date":"2022-03-29T09:42:11","date_gmt":"2022-03-29T08:42:11","guid":{"rendered":"https:\/\/www.sense.org.uk\/?page_id=1956"},"modified":"2022-12-06T14:57:41","modified_gmt":"2022-12-06T14:57:41","slug":"contact-supporter-services","status":"publish","type":"page","link":"https:\/\/www.sense.org.uk\/contact-us\/contact-supporter-services\/","title":{"rendered":"Contact our supporter services team"},"content":{"rendered":"\n\t<div class=\"banner    is-style-primary-tint-10  banner--reverse  align-full\">\t\t<div class=\"banner__flex\">\n\t\t\t<figure class=\"banner__figure\">\n\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/www.sense.org.uk\/wp-content\/uploads\/2022\/02\/sign-language.jpg\" class=\"banner__img\" alt=\"A woman signing\" srcset=\"https:\/\/www.sense.org.uk\/wp-content\/uploads\/2022\/02\/sign-language.jpg 800w, https:\/\/www.sense.org.uk\/wp-content\/uploads\/2022\/02\/sign-language-450x300.jpg 450w, https:\/\/www.sense.org.uk\/wp-content\/uploads\/2022\/02\/sign-language-768x512.jpg 768w, https:\/\/www.sense.org.uk\/wp-content\/uploads\/2022\/02\/sign-language-600x400.jpg 600w, https:\/\/www.sense.org.uk\/wp-content\/uploads\/2022\/02\/sign-language-350x233.jpg 350w\" sizes=\"(max-width: 800px) 100vw, 800px\" style=\"object-position: 33.79% 36.75%;\" \/> \t\t\t<\/figure>\n\t\t\t<div class=\"banner__content\">\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<p class=\"is-style-intro\">If you&#8217;d like to speak to us about any aspect of supporting Sense, including any questions about your donation, fundraising or our shops, please&nbsp;get in touch. <\/p>\n\n\n\n<p class=\"is-style-default\">We are available from 9am to 5.00pm Monday to Friday.&nbsp;<\/p>\n\n\n\n<p>We\u2019ll respond to any enquiries on these days as soon as possible upon our return.<\/p>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">By phone<\/h2>\n\n\n\n<p>Telephone us on\u00a00300 330 9257<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">By email<\/h2>\n\n\n\n<p>Email us at&nbsp;<a href=\"mailto:supporterservices@sense.org.uk\">supporterservices@sense.org.uk <\/a>or <a href=\"https:\/\/www.sense.org.uk\/contact-us\/contact-supporter-services\/contact-supporter-services-online-form\/\">complete our online form<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Through a BSL interpreter<\/h2>\n\n\n\n<p>You can contact us using a British Sign Language (BSL) interpreter <a href=\"https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=sense\">through the InterpretersLive! service, provided by Sign Solutions<\/a>. This free service is available from 9am to 5pm Monday to Friday.<\/p>\n\n\n\n\n<details class=\"wp-block    accordion__item\"> \t<summary class=\"accordion__title\">\n\t\t<h3 class=\"accordion__toggle\">\n\t\tHow to use the InterpretersLive! service\n\t\t<\/h3>\n\t<\/summary>\n\n\t<div class=\"accordion__content\">\n\t\t<div class=\"acf-innerblocks-container\">\n\n<p>You can use the InterpretersLive! service on your desktop or laptop by using the&nbsp;<a href=\"https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=sense\">video portal<\/a> on their website.&nbsp;&nbsp;<\/p>\n\n\n\n<p>You can also use the service on your phone or tablet by&nbsp;<a href=\"https:\/\/www.interpreterslive.co.uk\/app\/\">downloading the InterpretersLive! app.&nbsp;<\/a><\/p>\n\n\n\n<p>For more information:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Watch the&nbsp;<a href=\"https:\/\/www.youtube.com\/watch?v=oELNMfAvDxw\">BSL guide to how to use the InterpretersLive! app<\/a>.&nbsp;<\/li><li>Learn more about <a href=\"https:\/\/www.youtube.com\/watch?v=QOc0_JfajWg&amp;feature=youtu.be\">the minimum device requirements.<\/a><\/li><li>Read the <a href=\"https:\/\/online.pubhtml5.com\/zrtv\/knjq\/#p=1\">user guide (pdf)<\/a>.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Support connecting to InterpretersLive!<\/h3>\n\n\n\n<p>If you\u2019re struggling to connect to the InterpretersLive! service, make sure you meet the requirements.<\/p>\n\n\n\n<p>Please note that&nbsp;if you have less than 120kbps available the call will be audio only, as minimum requirement for video calls is 192kbps.<\/p>\n\n\n\n<p>If you\u2019re still having problems connecting, please&nbsp;<a href=\"https:\/\/www.signsolutions.uk.com\/contact\/\">get in touch with Sign Solutions<\/a>.&nbsp;<\/p>\n\n<\/div>\n\t<\/div>\n<\/details>\n\n\n\n\n<h3 class=\"wp-block-heading\">Text chats<\/h3>\n\n\n\n<p>We offer a text relay service called&nbsp;<a href=\"https:\/\/www.relayuk.bt.com\/\">Relay UK<\/a><strong>.&nbsp;<\/strong>If you have hearing loss, speech difficulties or are Deafblind, you may find it easier to contact our Information and Advice service using text relay. <\/p>\n\n\n\n<p>You can access the Relay UK service via\u00a0<a href=\"https:\/\/www.relayuk.bt.com\/how-to-use-relay-uk\/use-relay-uk-with-app.html\">an App on your a smartphone or tablet<\/a>, or through a\u00a0<a href=\"https:\/\/www.relayuk.bt.com\/how-to-use-relay-uk\/use-relay-uk-with-textphone.html\">Textphone (also known as a Minicom or Uniphone)<\/a>. If you\u2019d like to contact our Information and Advice service using a Textphone, please call\u00a018001 0300 330 9257.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">By post<\/h3>\n\n\n\n<p>Write to us at:<\/p>\n\n\n\n<p>Sense<br>Freepost RRXE\u2013TREX-GEUR<br>101 Pentonville Road<br>London<br>N1 9LG<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>By phone Telephone us on\u00a00300 330 9257 By email Email us at&nbsp;supporterservices@sense.org.uk or complete our online form. Through a BSL interpreter You can contact us using a British Sign Language (BSL) interpreter through the InterpretersLive! service, provided by Sign Solutions. This free service is available from 9am to 5pm Monday to Friday. Text chats We [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":1954,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"content_label":[],"class_list":["post-1956","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sense.org.uk\/wp-json\/wp\/v2\/pages\/1956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sense.org.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sense.org.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sense.org.uk\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sense.org.uk\/wp-json\/wp\/v2\/comments?post=1956"}],"version-history":[{"count":0,"href":"https:\/\/www.sense.org.uk\/wp-json\/wp\/v2\/pages\/1956\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.sense.org.uk\/wp-json\/wp\/v2\/pages\/1954"}],"wp:attachment":[{"href":"https:\/\/www.sense.org.uk\/wp-json\/wp\/v2\/media?parent=1956"}],"wp:term":[{"taxonomy":"content_label","embeddable":true,"href":"https:\/\/www.sense.org.uk\/wp-json\/wp\/v2\/content_label?post=1956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}